Sales conditions

Terms and conditions is published by FALTAZI SARL, a company with a capital of 8 000 euros, situated in NANTES (F-44000) – 19, Rue Sanlecque, identified with RCS Nantes under the n°433162930, intracommunity VAT n° FR75 43 31 62 930. All orders taken on this website are subject to the terms and conditions which are available at The applicable terms and conditions are those published at the time of the order. We reserve the right to change terms and conditions at any time.

I The customer

The customer declares to be a physical person, minimum aged 18 years and declare to have a legal capacity or to be owner of a parental autorisation allowing then to buy on this website.
Personal data entered in “billing and shipping adress” page, must be verified for accuracy and completeness by the customer.
In the case of incorrect or incomplete information, FALTAZI will not be liable or responsible in any way for delivery problems.
FALTAZI reserve the right to cancel any order if the IP adress of the customer is in a different country to the delivery adress.

II The products

Products to sale are those described on the web site. FALTAZI company takes care in the presentation and in the description of those products to satisfy customer requirements.

However, the customer recognizes and accept that  it is possible some errors may occur on the web site.
In cases where the product does not meet the description on the website, the customer can request a refund, however FALTAZI is not obliged to pay this, but will review in good faith on a case by care basis.

III The Command

The command on web site is submitted to the respect of the FALTAZI’s procedure materialized by a succession of severals steps that the customer has imperatively  to follow to valid his order. The customer will have a possibility, before to valid definitely the order,  to control his details, to verify the total price, and to correct eventual error, before to confirm it to express his acceptance. Any order confirmed by the customer tantamount to sale contract and acceptance of all stipulations hereof.
FALTAZI company will decline any command of a customer wherein with  it may exist a litigation or an incident relative to the payment of a previous command or contravene to actual provisions.
In this case, FALTAZI company will inform the customer by email. Then the customer can proceed, in contact to FALTAZI company, to the rectification erroneous elements.
FALTAZI company, in case  of non application of this sales conditions, can choose not to treat the order.

A confirmation email summarizing the order (products, price, availability of the products, quantity…) will be sent to the customer by FALTAZI company. For this purpose, the customer accept formally the use of email for confirmation of the order. In any case the invoice will be set back at the delivery.

IV Prices and Modality of payment

1. Price indication

Prices of products are indicated in euros, all taxes included for metropolitan France and European Union, except delivery cost.
The total order price (all taxes and delivery costs included) is indicated in the cart after to have selected the destination country.

For the overseas country, Switzerland and all other countries out of the European Union, posted prices are duty-free and can not be subject to VAT deduction. The customer recognizes he is consider as official importer and that he will, according to the country selected when has been done the order, have to payapplicable customs duty and/or import duty in function of the rules and laws of the destination country.

FALTAZI company reserves the possibilities to modify prices at any time but products will be charged on the base of applicable rate when the order is recorded,  sujected to conditions of availability.

2. Modality of payment

Products are payable cash the day of the effective order.

The payment is done with a credit card and PAYPAL, the customer has an access to a dedicated space proposed by PAYPAL, which provides security and record the payment order. In this regard, the customer recognizes expressly that communication of his credit card number to FALTAZI company gives credit authorization to deduct amount of his account for purchased products.

3. Data are recorded and stocked by FALTAZI

Data, who are recorded and stocked by FALTAZI, attests the order and the whole transaction passed. Saved datas recorded by the payment system proove the reality of financial transaction.

V – Delivering

Delivering is realized at delivering adress indicated by the customer, this to precise that this adress has to be the residential adress of the customer or all other natural person of his choice.
Delivery can not be made in Hotels or post box.
To respect delays, the customer has to be sure to have indicated complete and right informations concerning delivering adress (such as : street n°, building, staircase, access code, name and or intercom number, etc.)
Indicated delays are indicative delays, corresponding ordinary to the treatment and delivery delays.
FALTAZI company will not be responsible for consequencies relatives to delivery delay not due to its done.

In case of damaged packet (already opened, missing product, ..) The customer agrees to notify it to the shipper and to FALTAZI company, by all means, all reserves, in the next 3 days of the recept of the products.

VI –Rights for retraction

The customer has a right for retraction, he can use in a delay of seven (7) days after delivering. The customer will  return at his own expense unused products (in ther original packaging, non used, non creased) accompanied with the command number to the following adress :

19, Rue Sanlecque
44000 NANTES

In the eventually of payment, FALTAZI company will pay back to the customer, integrating deduction of shipping costs, in the conditions described in article VII.

VII – Repayment

The pruducts payback in the case of article II and VI are done by FALTAZI company in a delay of maximum 30 days after reception of the products. The pay back will be done by bank transfer or by a donation of a voucher.

VIII- Applicable Right

All ordergives ex officio adhesion of the customer to the sales conditions. Thoses sales conditions are dependant to French law. In case  of  litigation, only French Court will be competent. In case of difficulties or claim on occasion of an order, the customer can contact Customer service to find a friendly solution.

IX – Data processing and freedoms

Customer informations collected by FALTAZI company for an order are used to the management transaction and could be communicated to FALTAZI’s providers in the context of order execution.
The customer is informed that those same personnal datas could be equally collected by a provider in charge of analysis of orders and fighting against credit card fraud.
In accordance to the French law data processing and freedoms (Informatique et Libertés) n°78-17 of the 6 janvier 1978, the customer has an access right, a rectification right, an opposition right and a right to erase concerning datas.